YogaBears Teacher Training Refund and Cancellation policy

  • Training course registrations will not be confirmed until registration is complete and billing information is received in full.
  • In order to cancel or reschedule a confirmed training please submit an email request to info@yogabears.uk.
  • Please submit all cancellation requests within 60 calendar days of registration and no later than 30 days prior to the scheduled course date in order to receive a full refund of paid registration fees.
  • No shows and cancellations not made within the specified cancellation period will incur the full cost of registration.

YogaBears Cancelled Events

  • YogaBears Ltd reserves the right to cancel any training course due to insufficient enrollment at least 60 calendar days in advance of the scheduled course date. Notice will be provided with the option to reschedule for a future course date or to receive a full refund of registration fees.
  • YogaBears is not responsible for any expenses incurred by the customer if a training course is cancelled.
  • If a training class is cancelled due to any unforeseen circumstances such as weather or natural disaster, the customer is entitled to reschedule for a future training course.

 

 

Complaints Handling Policy

Our complaints policy

We are committed to providing a high-quality legal service to all our clients.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please contact us with the details. We set a 4 week resolution time-scale by the end of which you will receive our full response.

What will happen next?

  1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
  1. We will then investigate your complaint.
  1. Victoria Willis General Manager  will then invite you to a meeting (face to face, telephone) to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.
  1. Within three days of the meeting, Victoria Willis General Manager will write to you to confirm what took place and any solutions she has agreed with you.
  1. If you do not want a meeting or it is not possible, Victoria Willis will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter. 
  1. At this stage, if you are still not satisfied, you should contact us again and we will arrange for a Director to review the decision.
  1. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
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